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How to Submit a Mutilated Currency Claim

Until further notice, BEP is suspending the processing of submitted claims. Personal deliveries of mutilated currency are not accepted at this time.

Mutilated currency may be mailed to the Bureau of Engraving and Printing.


Include a legible letter stating the estimated value of the currency, your contact information, and an explanation of how the currency became mutilated.  The submission should also contain the bank account and routing number for an account of a United States bank.  For reimbursement via checks, provide payee and mailing address information.


Although Treasury examiners are usually able to determine the amount and value of mutilated currency, careful packaging is essential to prevent additional damage.


Non Postal Couriers, i.e. FedEx/UPS


Send to:

Bureau of Engraving & Printing

MCD/OFM, Room 344A

14th and C Streets SW

Washington, DC 20228


USPS Delivery


Send to:

Bureau of Engraving & Printing

MCD/OFM, Room 344A

P.O. Box 37048

Washington, DC 20013


It is suggested that mutilated currency be sent by “Registered Mail, Return Receipt Requested.” Insuring the shipment is the responsibility of the sender.


Contact Information:

The best method to contact the BEP’S Mutilated Currency Division for information about pending cases is via our email address:


Toll-free: 866-575-2361

Local: (202) 874-2141; (202) 874-2595

Recommended Packing Procedures:


  • Regardless of the condition of the currency, do not disturb the fragments any more than absolutely necessary.


  • If the currency is brittle or inclined to fall apart, pack it carefully in plastic and cotton without disturbing the fragments and place the package in a secure container.


  • If the currency was mutilated in a purse, box, or other container, it should be left in the container to protect the fragments from further damage.


  • If it is absolutely necessary to remove the fragments from the container, send the container along with the currency and any other contents that may have currency fragments attached.


  • If the currency was flat when mutilated, do not roll, fold, laminate, tape, glue or in any other way alter the currency in an attempt to preserve it.


  • If the currency was in a roll when mutilated, do not attempt to unroll or straighten it out.


  • If coin or any other metal is mixed with the currency, carefully remove it. Do not send coin or other metal in the same package with mutilated paper currency, as the metal will break up the currency.  Any fused, melted, or otherwise mutilated coin should be sent to the United States Mint for evaluation.


Claim Processing


Each case is carefully examined by an experienced mutilated currency examiner. The amount of time needed to process each case varies with its complexity and the case workload of the examiner. Standard claims can generally take from six months to 36 months to process depending on the condition of the currency.


The BEP is experiencing a high volume of mutilated currency claims. Thank you for your patience as each examiner carefully processes each claim.  Every effort will be made to return calls and emails regarding claims within 48 hours. If you utilize caller ID for incoming calls, please note that government phone numbers are not identified for security reasons.

The Director of the Bureau of Engraving and Printing has the final authority for the settlement of mutilated currency claims.


  • The Director may provide information pertaining to any mutilated currency submission to law enforcement officials or other third parties for purposes of investigation of related criminal activity or for purposes of seeking a civil judgment;


  • Whoever mutilates currency with the intent to render it unfit to be reissued may be fined and/or imprisoned. 18 U.S.C. 333; and


  • Whoever intentionally files a false claim seeking reimbursement for mutilated currency may be held criminally liable under a number of statutes including 18 U.S.C. 287 and 18 U.S.C. 1341 and may be held civilly liable under 31 U.S.C. 3729, et seq.