Graphic of the BEP Seal
Bureau of Engraving and Printing
U.S. Department of the Treasury

Pictured below: Badly damaged U.S. currency notes.
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Mutilated Currency Division Mailing Address and Contact Information

USPS Delivery:
Bureau of Engraving & Printing
MCD/OFM, Room 344A
P.O. Box 37048
Washington, DC 20013

Non Postal Couriers, i.e. FEDEX/UPS:

Bureau of Engraving & Printing
MCD/OFM, Room 344A
14th and C Streets SW
Washington, DC 20228


Telephone Contact Numbers:
(866) 575-2361 (toll-free)
(202) 874-2141
Every effort will be made to return all calls within 48 hours.  If you utilize caller ID for incoming calls, please note that government phone numbers are not identified for security reasons.

Email Address for questions and claim status information:


Damaged or “mutilated” currency may be mailed or personally delivered to the Bureau of Engraving and Printing.  When mutilated currency is submitted, a letter should be included stating the estimated value of the currency and an explanation of how the currency became mutilated. For Electronic Funds Transfer (EFT) provide banking information. For checks, provide payee and mailing address. 

Each case is carefully examined by an experienced mutilated currency examiner.  The amount of time needed to process each case varies with its complexity and the case workload of the examiner.  Standard claims can take up to 6 months to 36 months to process depending on the condition of the currency.

It is suggested that all mutilated currency be sent by “Registered Mail, Return Receipt Requested.”  Insuring the shipment is the responsibility of the sender.

Personal deliveries of mutilated currency to the Bureau of Engraving and printing are accepted between the hours of 8:00 am -11:30 am and 12:30 pm - 2:00 pm, Monday through Friday, except holidays and closings. The BEP’s Mutilated Currency Division is located at 14th and C Streets, SW, Washington, DC 20228. 


The Director of the Bureau of Engraving and Printing has the final authority for the settlement of mutilated currency claims.


Although Treasury examiners are usually able to determine the amount and value of mutilated currency, careful packaging is essential to prevent additional damage.


The following procedures should be applied when packing mutilated currency:


  • Regardless of the condition of the currency, do not disturb the fragments any more than absolutely necessary.
  • If the currency is brittle or inclined to fall apart, pack it carefully in plastic and cotton without disturbing the fragments and place the package in a secure container.
  • If the currency was mutilated in a purse, box, or other container, if should be left in the container to protect the fragments from further damage.
  • If it is absolutely necessary to remove the fragments from the container, send the container along with the currency and any other contents that may have currency fragments attached.
  • If the currency was flat when mutilated. Do not roll or fold the notes.
  • If the currency was in a roll when mutilated, do not attempt to unroll or straighten it out.
  • If coin or any other metal is mixed with the currency, carefully remove it.  Any fused, melted, or otherwise mutilated coins should be sent to the U.S. Mint for evaluation.